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FAQ

About XingSheng:

1. QUESTION: Are you a factory or trading company?

ANSWER: Original factory with OEM/ODM service.

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2. QUESTION: Where is your factory located? How can I visit there?

ANSWER: Our factory is in Dongguan, Guangdong and we have the shop and sales office in Guangzhou which will only take 20min by car to Guangzhou Baiyun Airport and 2h by train to Hong Kong.

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3. QUESTION: What is the material of your products?

ANSWER: Polyurethane, acrylic resins monomers, defoaming agent,leveling agent. We also can customize as your formula.

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4. QUESTION: How can I get some samples?

ANSWER: Free samples will be sent. Please feel free to contact us ASAP.

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5. QUESTION: How about the quality control?

ANSWER: Our Professional Quality Inspection Department always paid great importance to QC.

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6. QUESTION: How can I make a order and payment?

ANSWER: Please contact our sales, they will offer you professional service. We accept T/T, West Union,Paypal etc payment.

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7. QUESTION: How about the after-sale service?

ANSWER: Please contact your sales by email, any question will be responded accordingly within 24hours.

( Saturdays, Sundays&. Holidays excepted )

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8. QUESTION: How about import customs fee?

ANSWER: Please pay attention: Our sales will declare the value according to customers' requirement normally.

Import duties, taxes and charges are not included in the item price or shipping.

These charges are the buyers' responsibility.

Please check with your country customs office to determine what these additional cost will be before order.

If the goods were turned back or destroyed for unable customs-clearance, the related cost will be paid by customers.


About Xinsheng Gel Polish:

1. QUESTION: Is your Gel Polish used with a Base Coat?

ANSWER: Yes. Gel polish is a new technology for gel adhesion. It is designed to create the bond between the color coat to the natural nail plate. There is no primer necessary in this system.

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2. QUESTION: Do I use a Top Coat?

ANSWER:Yes.Top Coat is a soak-off gel top coat that seals the soak-off Gel Polish. Top Coat is cured under UV or LED lights and keep long time with high brightness.

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3. QUESTION: Do I need to cleanse the Top Coat?

ANSWER: Yes if the Top Coat is not the type of no wipe. It does require cleansing after curing. It will be sticky and appear not to be dry if this step is skipped.

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4. QUESTION: How long does your soak-off Gel Polish last?

ANSWER: Our gel polish does not peel, chip or fade. It performs like a gel and will last up to 21 days.

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5. QUESTION: How do I remove your soak-off Gel Polish?

ANSWER: This product will soak off in 8-10 minutes. Lightly file over the top of the surface with a 100/180 Grit Buffer. Apply Nail Remover to a cotton ball and place on the nail. Wrap the nail with foil and allow the nail to soak for 8-10 minutes. Then push the loose product off with a wood stick.

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6. QUESTION: Does your gel polish cause any chemical damage to the natural nail?

ANSWER: No. This system uses only a pH balancing agent to stabilize the moisture level of the nail. Then the base coat has adhesive properties that attract to the keratin in the natural nail, not causing any depletion, only acting as two-sided tape to adhere the Gel Polish to the nail itself.

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7. QUESTION: Can soak-off Gel Polish be used over traditional gel or acrylic?

ANSWER: Yes, it can be put over traditional gel or acrylic as long as it is being applied to a rough surface filed with a 100/180 Grit Harmony Buffer or a 180 Grit File.

REMEMBER, you cannot soak off soak-off Gel Polish from acrylics without removing the nail itself.

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8. QUESTION: How many applications per bottle?

ANSWER: Most gel polish applications include a 2 coats application. The 15 ML bottles will do approximately 50 full sets.

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9. QUESTION: How do I prep?

ANSWER: Lightly remove the shine using a 180 Grit Buffer, dehydrate the nail with Bond.

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10. QUESTION: Is the soak-off Gel Remover drying to the skin?

ANSWER: The Gel Remover is in the acetone family, but also has conditioners in it to eliminate drying of the skin or cuticles.


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